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Member Records

General tab
How do I remove a picture from a member's record?
How do I edit or change my member's name?
How do I create a Custom Attribute?
How do I Archive a Member?
How does changing a Membership Type affect my reports?
How do I remove an item from collections?
How do I flag a membership on sign-in?
How do I add or edit a picture in a member's record?
Personal tab
How can I send a member an email through iGo Figure?
The Welcome Screen does not greet my members in their preferred language. How do I change the language preference for my member?
What does, “This address: Is OK/Is Invalid,” mean?
How do I send a Member Letter?
Accounts tab
What is the difference between the Customer Account and Account on File?
My customer would like to change the account that I charge the monthly fees to each month. How do I make this change?
How do I handle a Balance Due on member sign-up?
What is the Customer Account?
What and Where is my Customer Account Ledger?
History tab
Why is my History Tab empty?
What are Fitness Memberships and how can they affect a member's Total Attendance?
I see a description in a member's payment history that says "Proforma Membership Dues - Active". What is a proforma payment?
My member attended another facility. How do I add these attendances?
Results tab
The measurement fields for my member are incorrect for their gender (e.g., shoulders instead of bust). What causes this?
Why does a Personal Weight Report show the last measurement as all 0.00’s?
General
What date should I enter for the date joined for transfer members?
How can I send out an email to my customers?
How do I change my member’s language preference?
What is the difference between a Member and a Membership?
How do I remove an item from collections?
How do I re-print the Membership Summary Report?
Membership Details
My customer would like to change the account that I charge the monthly fees to each month. How do I make this change?
How do I charge a cancellation fee?
Handling Attendance-Based Insurance-Pay Programs in the iGo Figure Software
How do I re-print the Membership Summary Report?