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New User Exam

Personal Information




Part 1: Members

  1. The things you should always expect to get out of your iGo system are:
    • Money
    • Members
    • Management
    • All of these
  2. iGo Figure works on two monitors: one which faces the members as they scan in, and the other which faces the employee on duty behind the counter. Each monitor displays different information:
    • True
    • False
  3. When a member scans in, you see both their name and photograph, greatly helping with name/face recognition:
    • True
    • False
  4. When a member who is not in good standing scans in, their name will appear in red:
    • True
    • False
  5. If you click on a member’s name from the Today’s Attendance panel, you can get to their member record:
    • True
    • False
  6. Member Records are divided into six tabs, each of which gives highly useful information about the member:
    • True
    • False
  7. To quickly locate information pertaining to a particular member, a very useful place to start is on the History tab, and use the provided drop-down menu to select which type of history you wish to view:
    • True
    • False
  8. To make almost any change to a membership, go to the General tab of the member’s record, and click on the name of the membership itself, thus bringing up the incredibly powerful Edit Membership Details screen:
    • True
    • False
  9. Memberships can be easily cancelled or placed on Hold status using iGo Figure:
    • True
    • False
  10. Proper setting up of Membership Agreement types is extremely important, and something I will definitely seek out the proper assistance and training in doing.
    • True
    • False

Part 2: Money

  1. Money Management should be accessed every day, or at the very least every few days:
    • True
    • False
  2. iGo Figure includes a powerful built-in Point of Sale system that allows you to do the following:
    • Use the Customer Account as a payment method.
    • Choose from among many different payment methods.
    • Split a payment among two or more payment methods.
    • Change the quantity or price of any item in the shopping cart.
    • All of these.
  3. The Customer Account:
    • May be positive, indicating you owe the customer money.
    • May be zero.
    • May be negative, indicating the customer owes you money.
    • All of these answers are correct.
  4. If a Customer Account balance becomes negative, a due date is required:
    • True
    • False
  5. If the due date for a Customer Account balance arrives, and the Customer Account is still negative (even by a single penny), the member will automatically go into the internal "Collections" status:
    • True
    • False
  6. A positive Customer Account balance can be maintained on file, refunded to the customer, or applied toward a future purchase:
    • True
    • False
  7. A negative Customer Account balance can be paid in full, or can be paid off in as many partial payments as the member desires.
    • True
    • False
  8. iGo Figure displays both a negative Customer Account report, as well as an "Aging" report which breaks down account balances into those that are current, 30-60 days old, 61-90 days old, etc.
    • True
    • False
  9. When entering a Collections payment, the amount of the dishonored payment is subtracted from the Customer Account
    • True
    • False
  10. Any previously sold item may be refunded through iGo Figure’s Refund section.
    • True
    • False

Part 3: Management

  1. iGo Figure allows an extensive capability for communicating by email with your members based on various selection criteria:
    • True
    • False
  2. Which of the following statements are true regarding Member Attributes:
    • You can assign whatever Attributes you wish to each member.
    • Member Attributes are extremely powerful.
    • You can create your own Attributes within the system.
    • Attributes can optionally be set to flag on member key tag scan, meaning a discreet red dot appears next to their name when they scan in.
    • All of these statements are true.
  3. You can see a history of when Attributes were assigned and removed, by looking on the History tab of the member’s record, at the Attribute History drop-down:
    • True
    • False
  4. There are close to 100 built-in reports in iGo Figure, and filtering conditions expands this into thousands of possibilities:
    • True
    • False
  5. Section 3 of this training listed close to a dozen especially useful reports:
    • True
    • False
  6. Member No Sale is a powerful feature which will help you in predicting your income, as well as setting measurable goals on your path to success:
    • True
    • False
  7. This section of the training provided Four Steps Toward Success you can begin implementing to be successful in your own business:
    • True
    • False
  8. One valuable, often-overlooked method of increasing membership totals is by lowering attrition. iGo Figure provides a powerful, integrated electronic method of lowering attrition, and more information is available from iGo Figure if I am interested:
    • True
    • False
  9. Employee Records allow for the following functionality:
    • Products Sold
    • Employee Timesheets
    • Hours Worked
    • Gross Wages
    • Commissions
    • All of these items are correct.
  10. I can contact iGo Figure for support seven days and seven ways, and they were clearly explained in this part of the training:
    • True
    • False