Membership Management Software
Product Features
iGo Figure Member & Customer Management Software offers numerous features that make it easier to operate fitness facilities, martial arts studios, spas and more.
Take a moment to review these valuable features, including many screenshots from the software.
Features categories:
- Business Management
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Membership and Service Sales
- Create an unlimited number of unique memberships for your fitness center
- Manage multiple recurring or prepayment memberships for each member with complete control over the payment dates and the ability to manage multiple forms of payment per member
- Create service offerings paid by the session such as personal training, tanning, day care drop-ins, etc.
- Schedule classes and individual sessions with display online
Product Sales
- Point of Sale (POS) and refund system
- Inventory management system with low-quantity alerts
- Increase visibility of revenue generating products for sale at your club with ads on the Member Welcome Screen
Employee Management
- Customizable security allows owners, managers, and employees access to specific areas of the software based on settings you configure. Create as many profiles as you'd like
- Employee timesheets include hours worked, membership sale commissions, product sale commissions and personal training sessions administered
- Ability to staff the fitness center according to peak times based on historical attendance patterns
- View completion scores of the free online training courses provided by iGo Figure for each of your staff members
Reports
- Report generator for customized reports
- All reports can be exported to spreadsheets
- Use the more than 100 prepared reports including the following commonly used reports
- Membership Summary
- Attendance/Staff Trends
- Money Management
- Top Weight-Loss
- Current Inventory
- Product Sales
- Tax Report
- New Members by Month
- Member Holds
- Various reports by member status
- Various reports by member type
- Birthday list and labels
- Membership Management
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Member Data
- An unlimited number of members can be added to the system at no additional fee
- Dual monitor attendance tracking with keytag scan-in
- Customizable and unlimited member attribute tracking. Example: Track members with heart conditions or diabetes and discreetly notify staff when the member scans their keytag
- Allow memberships to be placed on hold with automatic reinstatement
- Flags indicating important information appear next to members' names in the Attendance Panel to alert the staff of things like birthdays or members who are in collections
- Access your health club(s) data and reports from any computer with an internet connection when using iGo Figure Web Version.
- Automatic data backup with iGo Figure Web Version.
- No-fuss upgrades. No extra installations required when using iGo Figure Web Version.
Member Communications
- Mass email capability for communication with members. Email all members or use the report filters to target specific groups of members.
- Ability to create mailing labels for current members, archived members or other specific groups.
- Reminder and notification letter templates for cancellation or collections
- Sophisticated and completely integrated email member retention system that decreases member attrition with targeted messaging depending on each member's attendance patterns
- Money Management
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- Seamlessly integrated credit card processing allows easy and immediate processing of POS purchases and batch processing for recurring dues from within the iGo Figure Software
- Electronic Funds Transfers (bank account drafts) can be processed from within the iGo Figure Software for POS purchases and batch processing of recurring dues
- With the highest level of data encryption available, you can securely store more than one form of payment (credit cards and bank accounts) in each member's record and conveniently set payment dates for recurring dues on days that suit you and your members needs.
- Gift certificates can be issued and redeemed
- Owner comp is available and tracked with detailed historical data
- Members can keep a "tab" for purchases at your club. You designate when they need to pay their account in full.
- Collections feature allows you to quickly identify who owes money and a template letter system will create professional collections letters for you
- Print deposit slips complete with all checks and cash conveniently itemized to save you time when preparing bank deposits
- For Your Members
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- Online viewing of class schedules and appointments at the club
- Ability to register and pay for classes or other sessions before arriving at the club
- Cutting-edge, electronic 24-hour facility access for your members in good standing with a valid keytag swipe
- Quick and easy keytag sign-in that can print labels for tracking children in your child care area
- Display your business name and logo on the professional and customizable Member Welcome Screen. The attendance monitor can also display personalized and/or global messages for all of your members when they scan-in
- Member Welcome Screen presented in each member's preferred language. Twenty-one languages for you to choose from
- 14 colorful Member Welcome Screen backgrounds to choose from or we can customize one for you!
- Members don't need to bring their wallets into the club. Use one of the accounts on file to make other purchases or just keep track of money they owe you by putting it on their "tab"
- Receipts and reports for members are printed in each member's preferred language.
- Travel passes allow members to scan-in at other facilities and alert staff of their traveling member status
- Place memberships on hold with a medical or other valid excuse
- Track family members on the same membership
- For Your Employees
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- View work schedules online
- Clock in using a barcoded keytag
- Easy-to-use, color-coded menus make it simple to navigate through the software and train your staff on how to use the system
- Member photos appear on the Employee Screen for quick name and face recognition
- View real-time member attendance for quick name recognition while using any features in the system
- World-Class Training and Support
- Integrated Services
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United States
- Credit Card Processing
- EFT Processing
- Member Retention
- Online Scheduling
- 24-Hour Door Access
- Custom Websites
Canada
- Credit Card Processing
- Traitement des paiements
- Member Retention
- Online Scheduling
- 24-Hour Door Access
- Custom Websites
All Other Countries