| Frequently Asked Questions |
|
| |
|
Computers and Monitors
|
|
|
|
|
| |
|
| Evaluating Version 3 - Details |
|
| |
|
|
|
|
| |
|
| Go Figure Purchases |
|
| |
|
|
|
|
| |
|
| iGo Figure Training and Administrative Questions |
|
| |
|
|
|
|
| |
|
| iGo Figure’s Capabilities |
|
| |
|
|
|
|
| |
|
| Integrated Services |
|
| |
|
|
|
|
| |
Top |
| |
|
Computers and Monitors
|
|
| |
|
| • |
Are two monitors required to use the iGo Figure Software?
No, you do not need two monitors to use the iGo Figure software. However, your experience, as well as your members’ experiences, will be greatly enhanced by this convenience. Tracking attendance, messaging your members when they scan-in, alerting members of their weigh-and-measure day, and reminding members when monthly or annual payments are due will be much easier with two monitors.
|
| |
|
| • |
Do I have to buy a computer from Go Figure?
While it’s not necessary to purchase your computer through Go Figure, it makes running the software easier if you do. The computers purchased through Go Figure are guaranteed to provide you with the system requirements to properly function with the software.
|
| |
|
| • |
I have a back office space in my club. Can I network two computers together?
Yes! There is no charge for additional networked workstations in the same facility. In general, you will be adding an avoidable level of complexity and cost to your club that is not necessary. You can have one computer in your office while simply connecting a long monitor extension cable and bar code scanner extension cable to have our member attendance screen up to 30 feet (10 meters) away. In this way, your members can still scan in, while you enjoy the privacy of your office for administrative purposes.
|
| |
|
| • |
How far can I have the monitor seen by customers from my computer?
You can place your Attendance Screen up to 30 feet (10 meters) from your computer. The USB laser bar code scanners and monitors come with 6 feet (2 meters) of cable each. To reach up to 30 feet, it would be necessary to purchase extension cables.
|
| |
|
| • |
What kind of monitor does Go Figure recommend?
Go Figure does not recommend any specific brand of monitor, and we have found that most brands, regardless of price, seem to work fine. You may want to consider the thinner and lighter LCD (flat screen) models to help save on counter space.
|
| |
|
| • |
I have a laptop computer. Will it support two monitors the way iGo Figure uses them?
Most likely a laptop will not support the dual monitor functionality. Although your laptop may allow you to plug in an additional monitor, it may not be able to display a different image than what is on your laptop’s screen. Contact the laptop manufacturer to confirm its capabilities for dual monitors.
|
|
|
| |
Top |
| |
|
| Evaluating Version 3 - Details |
|
| |
|
| • |
I am currently an iGo Figure Version 2 user and I’d like to experience Version 3 at my club before I commit to it. Is that possible?
Yes! It’s a new feature of iGo Figure Version 3! You can install Version 3.5 on your computer, test it out with your data and even conduct training on it before you begin using it to run your club. A few important things to note about the evaluation period:
|
| |
|
| |
| • |
Version 2 and Version 3 will operate as two completely separate programs once they are both installed. Version 3 will make a copy of your Version 2 database for you to be able to see how it works with actual member data. However, any edits you make in Version 3 are NOT available in Version 2. Be sure to continue to update your members’ information in Version 2 until you’re ready for all employees to use Version 3. You can re-migrate your data from Version 2 to Version 3 at that time so you are sure to have the most updated data file. |
| |
|
| • |
Once you have commited to using Version 3 and begin making changes to your data, you cannot migrate your data back to Version 2. |
| |
|
| • |
You can install Version 3.5 on a different computer with no data or a copy of your existing data simply see how the software works. |
| |
|
| • |
We do not recommend having both Version 2 and Version 3 open and running on the same computer at the same time. |
|
| |
|
| |
If you have any questions or concerns, contact our Technical Support Team at 877-GO FIGURE. |
|
|
| |
Top |
| |
|
| Go Figure Purchases |
|
| |
|
| • |
What is the typical delivery time on orders?
... |
| |
|
| • |
How are orders shipped?
We ship all orders via Federal Express Ground unless otherwise requested by the purchaser. If desired, you will be able to select expedited shipping during the checkout process. |
| |
|
| • |
Which credit cards does Go Figure accept for purchases?
... |
|
|
| |
Top |
| |
|
| iGo Figure Training and Administrative Questions |
|
| |
|
| • |
What kind of software training is available?
Go Figure offers comprehensive online training at www.igolearning.com to make it easy to train your staff. Here you can find the software manuals, video clips, teleconferences and web-based learning tools. All of this information is free to Go Figure customers. |
|
|
| |
Top |
| |
|
| iGo Figure’s Capabilities |
|
| |
|
| • |
Is iGo Figure an accounting program, or do I need to buy something like QuickBooks?
The iGo Figure software is designed to be a membership and facility administrative tool. It is not an accounting software package because there are already many effective business accounting software packages on the market, and many of them are designed to deal with the different tax laws. A product such as Quick Books can accomodate these needs using the information that is easily exported from iGo Figure into Microsft Excel and then imported into an accounting program. Additionally, iGo Figure provides reports on sales and taxes that will be helpful when entering data into the accounting program of choice. |
| |
|
| • |
Do I need an internet connection to use the iGo Figure software?
It’s not required that you have an internet connection to use the software. However, if you wish to use the software’s integrated service, Retention Management, an internet connection is required. Either a dial-up or high speed internet connection will work. |
| |
|
| • |
I’m concerned about storing customers’ bank and credit card information in my computer. How can I be sure it’s not accessed by unauthorized people?
The iGo Figure software encrypts the data and displays only the last four digits of an account number when viewing a customer’s record. This makes it impossible for anyone to simply look at the screen and view your customer’s private information. Only managers and/or owners’ passwords will allow access to change and/or update a customers’ banking information. As with all passwords, keep this information confidential to avoid security breaches. |
|
|
| |
Top |
| |
|
| Integrated Services |
|
| |
|
| • |
How secure is EFT and credit card processing through iGo Figure?
All data is encrypted and transmitted over a secured internet connection. |
| |
|
| • |
Is there any way to manage check drafts electronically?
Yes, iGo Figure’s Electronic Funds Transfer processing works right from within the software so there’s no extra paperwork and no need to find another company to manage these transactions. |
| |
|
| • |
We’d like to have ads at the top of the customer’s Attendance Screen to promote the products that we sell at the facility. How do I add them?
You can either upload an ad that you have created or you can use Go Figure’s AdBuilder Wizard to create an ad that is guaranteed to fit the dimensions of the ad space on the Attendance Screen. You can use this service or you can allow other companies that you choose to use the advertising space to promote their products. Visit igoconnect.com to learn more and to start building your ad. |
| |
|
| • |
Does iGo Figure handle credit card charging?
Yes, credit card payments can occur directly from within the iGo Figure software so you don’t have to purchase or lease a credit card machine to process your point of sale purchases and monthly drafts. Also, you can securely store you customer’s credit card information inside the software.
I’ve heard there’s a way to retain members at our health club, but I don’t understand how it works. Retention Management® carefully monitors health club member attendance patterns through the iGo Figure software and sends personalized emails to new and existing members based on the member’s attendance frequency. Retention Management adheres to the “emailing best practices” standards and only sends emails to existing customers. It does not send email to any prospective customers. To learn more or to get started using Retention Management, visit igoconnect.com. |
|
|
| |
Top |
| |
|
® are registered trademarks of Go Figure, Inc. in the United States and/or other countries.
